Returns & Refunds Policy

1. Returns Overview

At CLAUT, we want you to be completely satisfied with your purchase. We accept returns up to 30 days after delivery when items are unused and in their original condition. Approved refunds are issued for the order amount minus any return shipping costs, where applicable.

2. Eligibility for Returns

To be eligible for a return, please ensure that:

Certain items cannot be returned, including perishable goods, custom products (including products with custom sizing adjustments), digital downloads, and personal care goods.

• The item was delivered within the last 30 days.
• The item is in its original packaging.
• The item is unused and undamaged.
• You have the receipt or proof of purchase.

3. Process for Returning an Item

To start a return, please contact us at [email protected] or +27692720808. If your return is accepted, we will provide return instructions and, where applicable, a return shipping label. Items sent back without prior approval may not be accepted.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

5. Damages and Issues

If your order arrives damaged, please contact us at [email protected] or +27692720808 as soon as possible with your order number and a photo of the item's condition. We review these cases individually and work toward a fair resolution.

6. Exchanges

The fastest way to get the item you want is to return the original purchase and place a new order once the return is accepted. See our shipping policy at /shipping for delivery information.